TapHere is seeking a motivated, career and customer-oriented Help Desk Operator to join our team in Fort Belvoir, VA.

Responsibilities include:
• Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and user Frequently Asked Questions (FAQs)
• Provide customer onboarding and offboarding
• Provide account management support
• Provide 24/7 Tier 1 support for all environments and networks supporting end users
• Route Tier 2/3 tickets to appropriate sustainment teams
• Process all IT SM tickets to completion
• Assist Cyber Operations with continuous monitoring activities
• Participate in training, testing, and exercises related to incident response and contingency planning

Experience Required:
• Active TS security clearance and eligible for SCI and NATO read-on prior to starting work
• Bachelor’s degree
• Minimum 2 years’ experience in providing Tier 1 support of a TS/SCI system

Security Clearance:
• Active TS/SCI clearance or active TS with SCI eligibility

Nice to Have:
• DOD program support experience
• Tier 1 & 2 support experience